Baha N. Khalil [Northern, NJ | Willing to relocate to Houston, TX or San Francisco, CA]

Objective

To gain and utilize experience in a PC & Apple Desktop/Server environment. I am known for my ability to pick up an unlearned item quickly and teach others in a very well communicated matter.

Skills

Programming Languages: C/C++, HTML, PHP, and PERL.

Software: Apple Remote Desktop 3, Exchange, Active Directory 2003, Norton Ghost, Adobe CS3 (Creative Suite), Cisco VPN, VNC, & Microsoft Office Suite 2003-2008 (Word, Excel, PowerPoint, Outlook).

Operating Systems: Windows Vista/XP/Mobile-Pocket PC/Server 2003/2000/Me/98/95, MAC OS X (Panther, Tiger, Leopard), Mac OS X Server (10.3,10.4,10.5), LINUX.

Other skills: 75 WPM, PC & Mac friendly (trouble shooting, repair, hardware/software), team leader, quick learner, and great problem solver. Home and small business networking: including MAC/PC’s on same network, firewalls, and experience with Cisco equipment. Setting up routers, hubs, switches, print servers, FTP, and network storage devices (wireless or hardwired).

Education/Certification

William Paterson University: Wayne, NJ (B.S. in Computer Science) 1998-2003

Montclair State University:  Montclair, NJ (Masters in Computer Science) 2007-Current

Certifications: A+ Certified, DELL Certified, & HP Customer Service Satisfaction Certification. Currently studying for Network+ and ACDT.

Experience

12/2005-Current Siemens Business Services @ Roche Pharmaceuticals, Nutley, NJ
Helpdesk Analyst (12/05-1/06) -- Desk Side Technician(1/06-5/06)  -- Mac Admin/Project Engineer (Current)

Daily Tasks MAC Admin/Project Engineer include:
  -Single & only technician providing campus wide support for around 30 MAC users in a campus of 6000+ PC users.

  -Build and maintain a MAC network to cooperate within a corporate PC environment.

  -Created “How-To” type documentation for MAC users on topics such as Email, FTP, and changing Active
    Directory passwords in MAC OS environment.

  -Enabling PC/MAC network file sharing & remote desktop.

  -Maintaining MAC OS X server for file storage/backup.

  -Limiting users’ access within MAC OS environment. Restricting permission to sensitive areas of the OS,

    including system files and software installs that could potentially conflict with stableenvironment.

  -Setting up a Power File Jukebox server for archival purposes.

  -Enabling MAC’s to access MS Exchange Server through use of Entourage

  -Software inventory. Including but not limited to single & site licenses, warranties, & proofs of purchase.

  -Hardware inventory. Ordering, replacing, disposing, and recycling all MAC related hardware.

  -Remote support via Apple Remote Desktop

  -Chosen to establish and create a standard for Apple computers RAE (Roche Apple Environment)

    -EMAR (Email Management and Retention) - Aided assisted Roche IT with new EMAIL migration initiative at Roche.

Daily Tasks as a Helpdesk Analyst included:

   -Ensuring highest level of customer service

   -Using Remote Desktop & NetMeeting to assist users and resolve issues over the phone in a timely fashion.

   -Resetting passwords while ensuring highest level of security

   -Restoring users’ data, settings, repairing .PST files, Mapping network drives/printers.

   -Assistance with common Microsoft Office issues. “How-To’s”

   -Blackberry troubleshooting

Daily Tasks as a Desk Side Technician include:

-Ensuring highest level of repairs and service. Contacting users and repairing trouble ticket within 1-4 hours.

-Repairing and rebuilding HP & Compaq desktops/laptops. Hardware includes (motherboard, HDD,

  LCD’s, & keyboard replacements).

-Troubleshooting and setting up local & network printers, scanners, webcams, KVM’s, BlackBerry’s.

04/2005-12/2005  C3i Inc., Denville, NJ
Hardware Technician

      -Traveled to onsite quarterly meetings to provide support and upgrades in Canada and U.S.

     -Serviced clients such as Johnson & Johnson, PDI, Biovale, Roche, Eisai. Which consisted of:

      Restoring Software, backing up & restoring user data, configurations for networks, printers,

      Siebel databases, 300+ laptop deployments. Configuring VPN accounts using PKI tokens or  

      SecureID’s.

     -Support for Microsoft Office Suite including configurations for Outlook.

     -Using Norton Ghost to create images to and from server to backup and restore user data.

     -QC’ing - Quality Assurance: making sure every component is to full functionality. Taking into 

      consideration the smallest detail such as making sure every screw is in its proper place to

      ensure highest quality of work received by client.

     -Responsible for transporting & receiving hardware (HP Printers, IBM ThinkPad Laptops, Routers)

     -Testing Hardware such as scanners, printers, laptops, desktops, monitors, wireless routers, etc.

     -Networking: Adding users to domains, creating and deleting accounts, VPN’s, mapping network

      drives.

02/2005-04/2005 Pascack Valley School District/Decision One, Pascack Valley, NJ
Break-Fix Technician

    -Responsible for repairing and inspecting Sony Vaio Laptops.

    -Repairs include all components of laptop inside & out: Bottom Housing, Mother Boards, HardDrives, Cracked

     LCD’s, etc.

    -Configured Wi-Fi settings.

    -Known for ability of completing repairs in a timely and high quality fashion.

06/2004-11/2004 CompUSA Inc., Totowa, NJ
Service Writer / A+ Technician / Customer Service

     related issues. Laptops & Desktops.

    -Rapidly Diagnosed system problems. Performed on the spot upgrades.

    -Maintained The “Tech Black Book”. Which consisted of: TDL’s (Tech Daily Log’s), aspects of

      auditing, inventory control, billing, score sheets.

07/96-02/2002 Neon 2000 & Signs, Inc. Clifton, NJ
Assistant Manager / Designer / Sales / Network Admin

    -Complete responsibility over welfare of sign shop during owner’s vacation.

    -Supervised 5-8 employees in various departments.

    -Handled billing, inventory, payroll, & banking with use of QuickBooks Software.

    -Setup and maintained a PC/MAC network.

    -Increased reputation, gained extensive experience in design.

    -Designed logos and sign graphics, menus, brochures, & flyer layouts.

    -Increased sales and production 35%.

    -Experience in design and manufacture of sign displays.

 -Met with clients to obtain specifications for signage